G.U.E.S.T Advanced Food & Beverage Service (unit 05)

• LHM certification; Luxury Hospitality Service Specialist

• GUEST IAMI certification; Yacht Interior Advanced Service – Level 1 [ESSENTIALS] 3 day course

• GUEST IAMI certification; Yacht Interior Advanced Service – Level 2 [ADVANCED] 5 day course

Course Structure

DAY 1:

The first day it is all about getting to know yourself better, for this we use Hospitality Dynamics, a

skills and strengths personality questionnaire based on discovering your natural inherent energy.

Via Hospitality Dynamics you will experience how to play your natural talents and abilities and

become more aware and alive.

Furthermore you will discover ways to understand the other natural energies in people, you will

learn how to use this to your advantage with your own leadership style.

DAY 2: INTERNATIONAL STANDARDS

There is much skill and knowledge

required to be able to maintain a luxury

yacht, cruise ship, estate, villa or hotel

with all its valuable assets In this crash

course we will discuss all there is to know

about service standards, service plans,

communication, dealing with different

nationalities, etc.

DAY 3 : GUEST SERVICE

An experience in which you will be serving

“guests” during breakfast, lunch & dinner. You will

be a guest yourself during 1 of these meals,

ensuring you experience both sides. We believe

that you must “feel” service and what better way

than enjoying great service with your peers. We

explore different types of service, including silver

service, throughout the day and continuously

evaluate the progress together. We inspire confidence and look forward to introducing you to

The Art of Service. Service Specialist

DAY 4: TABLE WOW FACTORS

How to WOW your guests with an

incredible table setting? Join this day

and learn all about the tips and tricks to

make it just a little extra special. A day

to remember. We will provide your

insight in the Art of table scaping and

introduce you to techniques and

products that will impress your guests.

DAY 5: GUEST SERVICE EXTRAVAGANZA

An experience in which you will be serving

“guests” during breakfast, lunch & dinner. You will

be a guest yourself during 1 or 2 of these meals,

ensuring you experience both sides. We believe

that you must “enjoy” service and what better

way than providing great service with your peers.

During this day we are adding table side elements

that WOW your guests. You will be introduced to

techniques, tips & tricks that enhance any service

experience. Whilst you go through the exercises,

you will be inspired to think out of the box bringing

together your experience, the learning in the last

days and your imagination.

Useful Information

The investment is € 1,725,- per person, for 3 days (the total for 5 days € 2875,-)

Please search La Belle Classe Academy by the Yacht Club de Monaco to register.