Silver Service Course

Intensive therefore effective ONLINE training addressed to those who want to increase self-confidence in 7-stars F&B guest service on luxury yachts, in fine dining restaurants or private residences. This course is also a classy Silver Service theory refresher. Extras: introduction to français vocabulary in service.*

Objectives:

you will master specific Silver Service skills,

you will learn proven techniques of de luxe services (so-called 7*=7-star),

you will practice taking up specific challenges in VIP customer service on a luxury yacht,

you will definitely increase your confidence in handling a luxury yacht.

Course Structure

Part 1) 9:00-12:00

1. Diplomatic protocol and etiquette in table service

2. Guest and owners’ F&B preferences understanding

3. Silverware decoded, cutlery & pottery focus

4. Breakfast, lunch & dinner planning (menu, diets, shopping lists)

Part 2) 13:00-16:00

5. Silver service styles and techniques applicable (French, Russian, family etc.)

6. Basics of garnish, decoration and floristry - art of service

7. Table cover (+napkin folding art+centre piece ideas) mise en place

8. Tray service/ Cocktail party service/ Canapés

9. Fine goods focus (caviar, cognac, cigars & others of choice)

10. Table service sequence practice

Useful Information

Location: online room

Required: wi-fi, basic training materials (tba)

Dress code: formal (white top, dark bottom or black dress, 2 pairs of service gloves)

Course completion: Certificate of Attendance