Summary
Location: Mayfair, London & International
Contract: Full-Time, Permanent
Salary: £65,000 - £70,000 per annum, DOE
Status: Live-out
Do you have experience working in teams within the UHNW sector and an interest in transferring your skills into private households? If you are passionate about working within a team to deliver the finest personal service, fulfilling not only all Client requests but unexpressed wishes and needs, this could be the ideal opportunity for you.
We are looking for authentic individuals who take pride in delivering service from the heart, with a humble and discreet approach to proactively exceed Client expectations. Team membership with an understanding of anticipatory and intuitive service are prerequisites for this role and whilst aviation or yachting experience is desirable, it’s the right character and motivation for this important service role that is most essential.
This is a unique opportunity to transfer your skills into private households, without the typical compromise of starting from the bottom. You will be part of a talented small mobile team, dedicated to providing 5-star exceptional service across our UHNW Client’s growing portfolio, within beautiful residences located in London and abroad. Team membership to each residence is key to the success of your role.
Working as part of a team alongside the House Manager in each residence, paying attention to the small, thoughtful details that show you are really in tune with the Client’s preferences and ensuring each visit is a truly bespoke experience, this is a fabulous opportunity to join a family orientated team with long standing and dedicated employees. Travel is required as part of the role, so it is essential that candidates are flexible and able to travel and be on standby when required.
You would be expected to lead the CSP team members by setting the highest example of exceptional Client Service, consistently surpassing the expectations of the Client’s by delivering a standard beyond the ordinary and providing an experience centered around luxury and quality, provide training to the Client Service Provider Team as directed by the Head of Estates, whilst acting as a mentor for their professional development, actively strive to enhance the CSP / HM Partnerships with consistently excellent communication skills, work alongside the House Manager, Chef and CSP Team members to create an environment of synergistic teamwork and lateral service - so that the needs of the Client and each other are met, take lead on Client Service event requests whilst collaborating with the House Manager, Chef and CSP Team members, ensuring efficiency and teamwork to support the highest standard of delivery, continuously seek opportunities to innovate and improve the Clients experience, apply a sense of urgency to tasks, showing drive and enthusiasm, be a positive role model for all Household team members, take accountability and immediately resolve Client service problems, thinking laterally and acting decisively, be responsible for the inventory management of table linens, silverware and service ware and execute special projects as directed by the Head of Estates.
Peak season periods are the months of December, June, July & August when you will be busy travelling for the Client and delivering services with your team – during this period you will have 1 day off per week with accommodation, food & travel expenses provided. Shifts patterns would be either 7am-5pm or 11am-9pm. For the remainder of the year, rotations are 2 weeks on standby, 2 weeks off. It is forecasted that you would be called for at least half of standby duties, but you would be expected to be available at all times during your standby period – standby shifts are 7am-5pm or 11am-9pm.
DUTIES INCLUDED, BUT NOT LIMITED TO:
· All food services
· Attending to butler calls
· Arabic tea & coffee services
· Master bedroom housekeeping oversight
· Wardrobe organisation and oversight
· Fresh fruits, refreshments & Client fridge care
· Guest & drinks services
· Polishing silver, care of table linens & service ware
· Responsible for the smooth running of events and client service
· Floral arrangements
· Inventory management
· Running errands and shopping
· Special projects
ESSENTIAL CRITERIA:
· Excellent communication skills
· Prior service experience within a similar role
· Team membership and a can-do, positive approach
· Ability to multitask
· Service orientated
· Warm, empathetic and professional
· Optimistic explanatory style
· Strong eye for detail and well presented
· Well-spoken with fluent English
· Flexible and travel-ready
· Excellent checkable references
· London based
· The right to live and work in the UK
